FAQ : Customers

See answers to frequently asked questions :

 

Making a booking

How many passengers can I book for ?

By Internet, the maximum is 8 passengers per booking (children and babies included). In the case of a return journey, the number of passengers booked must be the same on both trips. For all other cases, contact us on 00 33 970 83 20 20.

How can I get a quote ?

You can make a reservation on our site without validating payment or you can contact our Passenger Department either by telephone on 00 33 970 83 20 20 or by email.

Must I make a firm booking or can I make a provisional reservation (option) ?

Booking by Internet requires immediate payment. However you can in some cases make provisional reservations (options) through our Passenger Department on 00 33 970 83 20 20.

Can my child, who is a minor, travel alone?

Your child, if aged at least 14, can travel alone on our vessels. In this case we request that you sign, when your child boards, the form « Authorisation to travel for an unaccompanied minor ». Consult the General Conditions of Sale.

I clicked on « Submit» at the end of my on-line booking but I did not receive an email confirmation

Contact our customer operators on 00 33 970 83 20 20, and they will be able to check whether your booking has been recorded or not (do not try to make another booking as this may lead to a second booking being made as well as paying twice).

Can I book for my pet?

By Internet, if you travel with your dog, you can reserve a place for him/her in our kennels. If you want your pet to travel free in your vehicle, contact us on 00 33 970 83 20 20.

How many vehicles can I book for?

By Internet, you can include one vehicle per booking (car, motor-cycle…) and one towable vehicle (trailers, caravans…).
Important: for all bookings by Internet, the category of your vehicle must be the same on the outward journey as the return.
If this is not the case (for example: you travel with a vehicle whose length is less than or equal to 4 metres on the outward journey and on the return journey between 4.01 and 4.50 metres), contact our customer operators on 00 33 970 83 20 20, and they will make a booking for you that is best suited to your needs.

Can I book with my bicycle or my scooter (less than 100 cm3) ?

Booking a trip with your bicycle or scooter (less than 100 cm3) is only possible by contacting us on 00 33 970 83 20 20.

 

Changing a booking

How can I change my ticket (change of name, vehicle, etc...) ?

You cannot modify your ticket yourself on line. You need to contact one of our customer operators on 00 33 970 83 20 20.

 

To cancel a booking

Under which conditions can I cancel my ticket?

Consult the conditions for cancellation here.

 

Payment

Can I pay a deposit to confirm my ticket or do I have to pay in full?

For on-line bookings, you cannot pay a deposit to confirm your order, you must pay the full amount. If you wish to pay only a deposit for your booking, please contact our customer operators on 00 33 970 83 20 20.

Which methods of payment are accepted by your company (Visa, Mastercard, Amex, Cofinoga, Chèques Vacances) ?

For any on-line reservations, the payment methods accepted are credit cards such as Visa, Mastercard (and others...). For other methods of payment, you can contact our agency on 00 33 970 83 20 20.

How can I get a receipt?

The ticket issued when you book can be used as a receipt. Maritime transport documents do not include VAT and are therefore valid for accounting purposes. If you cannot print your ticket, you can request it from us by contacting 00 33 970 83 20 20.

 

Ticket

Must I print my ticket?

The issue of a travel ticket is not compulsory, but we strongly recommend that you print it for greater security and easier access to the port facilities (public security measures). If you do not wish to do so, please make a note of the reference and number of your ticket.

What do I do if I don’t receive my ticket?

After each validated Internet booking, you will receive an email with your ticket in PDF format. If you do not receive it or if you lose your ticket, a copy can be sent to you by calling us on 00 33 970 83 20 20.

 

Fares, discount and timetables

Is there a way for me to get a special price for regular trips with your company?

Yes, we have a joint discount card for La Méridionale with our partners SNCM, that gives you a discount on tickets all year round. For more details and conditions of use concerning this card, contact our customer operators on 00 33 970 83 20 20.

 

Payment

What equipment can be found in the cabins (sheets, towels, etc...) ?

The cabins are all equipped with a shower and toilet. You will find towels, shower gel, soap and 2 bottles of Corsican mineral water, all free of charge. The air conditioning can be adjusted. Extra blankets and pillows can be supplied upon request at reception on board. You can also enjoy satellite television (national channels and Canal+).

Is there any medical service on board ?

There is no medical service on board. In case of problems of any kind when reception is closed, do not hesitate to contact an officer or member of the crew that you see, or to call 400 using the telephones on the wall in the different halls and on the staircases.
If you are a doctor or a health worker, please make yourself known to the Purser.
If you need particular and necessary medical care, you must bring what you need with you.

Is there a picnic area on board?

There is no area specially reserved for passengers who wish to picnic. However, the outside decks are equipped with benches that you can use at any time during the crossing if you wish.

Are there any shops on board?

We regret to inform you that there are no shops on board. You will, however, find machines on board all the ferries with snacks, drinks and basic travel essentials…

What entertainment is available on board?

A small children’s play area, video games for older ones, a free showing of a film... To find out more, consult On-board Services

Is it possible to visit the bridge?

In accordance with the ISPS code, the bridge has restricted access and as such cannot be visited.

Can I make telephone calls with my mobile phone during the crossing?

It is now possible to use your telephone during the whole crossing if you are an ORANGE subscriber: on the Girolata and the Kalliste.

Is there an ATM on board?

There is no ATM on board but you can pay by credit card or cheque at all the points of sale on board whatever the amount.

 

Embarkation / Disembarkation

How do I get to Terminal 1 in Marseille? I am arriving by train, by plane, by car, on foot (is there a shuttle?)

By car see our map by clicking here From Marignane airport, an Air France shuttle is at your disposal to take you to St Charles station. From St Charles station: take the Metro line 2 Ste-Marguerite-Dromel/Bougainville, Bougainville direction. The station where you need to get off is Joliette. For those on foot, when you are Place de la Joliette, take the N°35 bus towards Estaque Riaux. Stop at ARENC-MIRABEAU.

What is the latest boarding time?

If you are a foot passenger
Go to the check-in desk at the latest 30 minutes before the departure of the ship.
If you are taking a vehicle
Go to the check-in desk at least one hour before departure. Hang the boarding card for your vehicle on the rear-view mirror. A member of the crew will show you where to park your vehicle. We reserve the right to resell places belonging to passengers who arrive less than 30 minutes before the departure of the ship. We suggest that you go directly to the harbour station if you have last-minute problems.

What are the boarding formalities, which documents must I present?

- You must go to the harbour station with your ticket (or at least the ticket number) and identification for the persons named on the ticket. - For all special fares (senior, young persons, disabled…) supporting documents must be presented.

I am disabled, what is the boarding process?

If you have mobility problems, make yourself known at the harbour station and a shuttle will take you to the ship if you are on foot. If you are in a vehicle, make yourself known at the boarding area and you will be able to park near the lift.

Is there a shuttle when leaving the ship?

When leaving the ship in Marseille, there is a free shuttle that takes you to Place de la Joliette where you will find various means of transport (buses, metro, taxis...) When leaving the ship in Bastia, a free shuttle will take you to the centre of town (Place St Nicolas) where you will find buses and taxis. When leaving the ship in Ajaccio, a free shuttle will take you to the harbour station and the bus station or to the harbour entrance.

 

Loss / Theft

I left an item on the ferry (clothes, camera, glasses…)? What should I do?

Complete the form concerning lost and found items by clicking here

 

Various

Can I leave my vehicle at the port before boarding? Is there a car park within the port area?

There is nowhere to park your vehicle in the port area. You can park your vehicle in the authorised car parks outside the port area.

Who deals with complaints?

Send your request to:
La Méridionale
Service client
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
or click here.

I would like to make a request for partnership, where should I enquire?

Send your request to:
La Méridionale
Service Marketing Développement et Communication
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here

I would like to receive some promotional materials about the company: postcards, brochures about the ferries… What should I do?

Send your request to:
La Méridionale
Service Marketing Développement Communication 
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here.

I would like to make an application to work for the company. Where should I enquire?

Click here
Or send your request to:
La Méridionale
Human Resources Department
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE

 

If you haven't found the answer to your questions in this list, contactez-nous