To consult the terms and conditions for crossings after 8th November 2010, follow this link.

For crossings up until 7th November 2010, consult the terms and conditions below. 

• RESERVATION AND PURCHASE OF A TICKET:
  Directive 98/41/EC-Art.5

International regulations concerning ships’ safety require the following information to be collected when issuing the final ticket: surname, first name, age category. After booking, a date is given, after which a deposit or the total price of the ticket must be paid.
Passengers qualifying for a reduction are invited to point this out before collecting the ticket. After that, no refund or change in reduction can be made. Proof must be provided concerning the reduction (supporting documents) and identification when boarding. The absence of supporting documents will lead to readjustment of the fare. In accordance with the legislation concerning e-commerce, the client has the right of retraction for 24 hours from the conclusion of the sale (this right of retraction is applicable up to 72 hours before the departure of the outward crossing).

For each transaction, 5€ fees will be applied .

Important

- If a voucher is issued, it is expressly emphasized that this voucher is in no case valid for travel and must be exchanged before the date indicated on the voucher for the final ticket or tickets whose general conditions are described in this document. After this date, the reservation is cancelled. Refunds are given subject to the application of penalties as inidicated in the general conditions of sale and calculated on the total cost of transport. The price of transport indicated when issuing this document can be modified when the ticket is issued. No copy of this document will be issued.



CANCELLATION OF PASSAGER AND VEHICULE BOOKINGS

If cancelling a trip :

- More than 72 hours before departure: refund of 90%* of the ticket.
- Between 72 and 24 hours before departure: refund of 70%* of the ticket.
- Less than 24 hours before departure: refund of 50%* of the ticket.
If the journey is not cancelled before departure, refund is not permitted.
* Of the amount of the ticket, excluding tax and port fees.

For a voucher : 

• more than 45 days before departure : 30% penalties from the amount of the voucher
• between 45 and 30 days : 50% penalties from the amount of the voucher
• less than 30 days : no refund

In addition to penalties, a cancellation charge of 3€ par person, per vehicle and per crossing will be applied.
Some tickets at special prices cannot be modified or refunded.
Special offers and packages crossings + accomodation are subject to specific conditions that can be consulted by contacting our agencies.

• MODIFICATION OF PASSAGER AND VEHICULE BOOKINGS

Change in departure: a modification charge of 3 € is payable, calculated per person, per vehicle and per crossing.
Some tickets at special prices cannot be modified or refunded.
Special offers ans packages crossing + accomodation are subject to specific conditions that can be consulted by contacting our agencies.

• MULTIRISK INSURANCE

La Méridionale and TMS Contact offer you « Multirisk Insurance» for your trip on the Corsica and Sardinia lines.
This insurance covers « Cancellation of the trip», « Luggage», « Personal Assistance» (covering repatriation, medical assistance, costs of search and help) and «vehicle assistance».
The costs are: 5€ per person* for modifiable and refundable tickets, and 7€ per person* for non-modifiable or non-refundable tickets.
When purchasing your ticket, a contractual summary of the conditions of insurance is given to you. To consult the full general conditions, contact our agencies on 00 33 810 20 13 20.
Information and sale at travel agencies.
Adults, child, baby."

• ACCOMMODATION IN A CABIN OR COMPARTMENT

The type of accommodation is indicated by a code composed of four characters, the number of the cabin will be written on the boarding card on the day of departure. Sleeping in top bunks is not suitable for children under 6 years old (Decree of 19/08/95).

• LATEST TIMES TO ARRIVE AT THE BOARDING AREA

Passengers with vehicles: the latest time to arrive for boarding formalities appears on the ticket. Important: after this time boarding is not guaranteed.
Passengers without vehicles: foot passengers must arrive at the latest 30 minutes before the departure time. Important: after this time boarding is not guaranteed.
No sale of tickets on board ship: a late customer is only authorised to board the vessel if they have already paid for their trip and can provide a ticket.
Any change of accommodation made on board will be calculated on the basis of the full price of the accommodation.

• TRANSPORT OF MINORS, PREGNANT WOMEN AND PERSONS OF REDUCED MOBILITY

The Company does not transport minors under 16 years old if they are not accompanied by an adult. However, on request by parents or legal guardians, minors of at least 14 or 15 years old can travel alone, on condition that the parents or legal guardians sign, before boarding takes place, the form "Authorisation for travel of an unaccompanied minor" thus releasing the Company from all responsibility.
Consequently, the Company cannot be held responsible for any cause whatsoever, in case, despite the provisions above, an unaccompanied minor were on one of our crossings. 
Pregnant women are not recommended to make crossings. If however, departure is inevitable, pregnant women can make a sea voyage up to the end of the 6th month of their pregnancy, on condition that the Commanding Officer accepts: acceptance of their own doctor will be requested by the staff of the Company.
For persons of reduced mobility, specific cabins and wheelchairs are available on board our vessels, please notify us when booking.

• BOARDING CARD

This document gives access on board. It must be presented without fail by the passenger when boarding. In case of loss, theft or any other similar event, the passenger will be required to purchase a new ticket. This card must be retained on board and after the end of the trip in order to be presented in case of requests or claims.

IMPORTANT : Passengers who qualify for a reduction must point this out before collecting their ticket. No readjustment of the price will be accepted after departure. All claims concerning charges for vehicles must be presented before boarding, no refund will be granted after departure. Embarkation on board car ferries by vehicles whose height exceeds 1.80 m will be refused if this information is not declared and recorded upon booking.

• IMPORTING DOMESTIC ANIMALS

The import of domestic animals is subject to EC regulation n° 998/2003. All animals must be accompanied by a sanitary certificate: Ministerial Decree of 19 July 2002.

• IMPORT OF FOOD PRODUCTS OF ANIMAL ORIGIN

Importing food products of animal origin is subject to EC regulations n° 745/2004 and EC n° 136/2004. The import of fresh meat, meat-based products, milk and milk products is prohibited.
For more information you can consult the competent public health and veterinary authorities.

• LOST ITEMS

If an item is lost or forgotten on board, the Passager Department must be informed as soon as possible by telephone on 00 33 810 20 13 20 giving details of the crossing, the place or cabin number. A search will be made on board.

• DATA EXPLOITATION 

La Méridionale may send you by mail, e-mail, telephone or SMS informations or commercial offers. According to the law " computing and liberties " of January 6th, 1978, you benefit from a right of access and from a rectification to the information which concern you by writing in :

COMPAGNIE MERIDIONALE DE NAVIGATION
Service Marketing - Développement & Communication
4, Quai d'Arenc - BP 62345 
13213 MARSEILLE CEDEX 02

• CUSTOMER SERVICE

In case of particular remarks, a letter or email must be sent to the department concerned as mentioned below. Tickets and boarding cards must be retained and will be required in case of claims.

La Méridionale
Claims Department – BP 62345
13213 Marseille Cedex 02, FRANCE
FRANCE
Suggestions can be sent via the customer satisfaction form to be found in each cabin.

All of the general conditions are subject to availability.