FAQ : Professionnels du fret

See answers to frequently asked questions :

 

Changing a booking

Where should I make my booking?

Please contact our port of departure. Follow this link.

 

To cancel a booking

Which clauses and conditions is freight transport subject to?

Transport is subject to the General Clauses and Conditions for contracts concerning sea transport on shipping companies delegated for public service.
The tariff for rolling freight is only applicable to road vehicles destined for carriage and for rolling goods. The registration receipt for the road vehicle may be requested during embarkation.
Non-standard vehicles, apart from the regulations applicable to transport on land, are subject to particular conditions of acceptance by the Company.
Extra weight, beyond the limits fixed on the registration card and the registration plates of the vehicle cannot only be accepted in accordance with the regulations concerning abnormal loads. Accompanied vehicles are loaded on the ship in the designated place by and under the responsibility of their drivers.
Consequently, the Carrier declines all responsibility for damage not of its own fault during operations of embarkation or disembarkation of the vehicle or goods being transported. For the same reasons, the Carrier reserves the right to seek the liability of the driver or his principal for damage that might be occasioned during operations of embarkation or disembarkation of the said vehicle. Special clauses: the Company declines all responsibility if the above provisions are not respected. In addition, the Company is not responsible for damage occurring as a result of the fact that it does not intervene in loading the vehicle. Due to this non-intervention the quantity and quality of goods in the vehicle can be considered as for information purposes only, since the Company can only make a visual examination of the exterior of vehicles that are closed or covered.    Infractions and penalties: the competent authorities, designated by public administration, can, in addition, in the same capacity as the Company, require the contents of the vehicle to be checked at any time. Any refusal to comply with this examination can lead to the vehicle not being loaded. In case of infraction concerning the nature of the load or the characteristics of the vehicle, the Company reserves the right to take legal action.

Practical information

More information on the transport of abnormal loads.
More information on the transport of refrigerated trailers.
More information on the transport of dangerous goods.
More information on the transport of oversized vehicles.
More information on unaccompanied freight.
More information on the transport of live animals.

 

Fares, discount and timetables

What does the freight price include?

Any vehicle able to transport goods, but also private passenger vehicles without drivers, jet skis, coffins etc… For more information please contact the Freight Department at your port of departure

What are the costs and times of crossings?

For all requests concerning costs, please contract the Freight Department at your port of departure or complete the quote request form.

Is there a special price for convoys?

Yes, drivers and and convoys have a special price including cabin, meal and breakfast. For more information contact the Freight Department at your port of departure

Which VTA regimes apply to freight tariffs ?

Freight tickets to Corsica are not subject to VAT. However, for Sardinia, VAT is 19,6 % unless you have a european VAT number.

 

Payment

Which methods of payment are accepted?

You can pay in cash, by credit card or cheque and by electronic payment.

 

Loss / Theft

What are the formalities upon embarkation and disembarkation

To find out more about the formalities upon embarkation and disembarkation click here

How do I get to the port for embarkation?

You will find all the information you need by clicking here. More information on the transport of abnormal loads.
More information on the transport of refrigerated trailers.
More information on the transport of dangerous goods.
More information on the transport of oversized vehicles.
More information on unaccompanied freight.
More information on the transport of live animals.

 

Various

I would like to make a request for partnership, where should I enquire?

Send your request to:
La Méridionale
Service Marketing Développement et Communication
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here

I would like to receive some promotional materials about the company: postcards, brochures about the ferries… What should I do?

Send your request to:
La Méridionale
Service Marketing Développement Communication 
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here.

I would like to make an application to work for the company. Where should I enquire?

Click here
Or send your request to:
La Méridionale
Human Resources Department
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE

 

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