See answers to frequently asked questions :

• Changing a booking
• Making a booking
• To cancel a booking
• Embarkation / Disembarkation
• Technical / Computing
• Various

 

Changing a booking

We are in a group and we want to modify all or part of our tickets.

Groups cannot change their ticket(s) on line. Please contact your Group Advisor, by telephone or using the contact form, who will make the necessary changes for you and inform you of any costs for doing so, if applicable: see contact details.

 

Making a booking

There are more than 10 of us and we can’t make a booking.

For more than 9 passengers, you can take advantage of special fares called « Group » fares, but they are not available through our on-line booking system. For more information, a personalised quote or to book, please contact our Groups Department either by completing our contact form or by contacting our Group advisors directly: see contact details.

 

To cancel a booking

We are in a group and we would like to cancel all or part of our ticket.

Groups cannot cancel on line. Please contact your Group Advisor by telephone or using the contact form who will make the necessary changes for you: see contact details.
We remind you that cancellation charges will be made in the case of full or partial cancellation. Please consult our General Conditions of Sale for more details.

 

Embarkation / Disembarkation

We are going to travel as a group and we would like to have some information about embarkation and disembarkation formalities.

For safety reasons, it is imperative that the group all be present before checking in. To facilitate boarding for all, we invite group leaders to present themselves at the start of check-in to deal with the obligatory formalities and then, as soon as they are completed, to take the paperwork to the check-in area accompanied by their group. In case of delays, group leaders are requested to warn the harbour stations concerned so that the latter can organise boarding accordingly. Our Groups Department is at your disposal for any further information. To contact them, complete our contact form, or contact our Group Advisors: see contact details.

 

Technical / Computing

Which browser is the La Méridionale site optimised for?

FireFox3OpéraSafariInternet Explorer 7 

 

Various

I would like to make a request for partnership, where should I enquire?

Send your request to:
La Méridionale
Service Marketing Développement et Communication
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here

I would like to receive some promotional materials about the company: postcards, brochures about the ferries… What should I do?

Send your request to:
La Méridionale
Service Marketing Développement Communication 
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE
Or click here.

I would like to make an application to work for the company. Where should I enquire?

Click here
Or send your request to:
La Méridionale
Human Resources Department
4 quai d’Arenc
BP 62345
13213 Marseille Cedex 02
FRANCE

 

If you haven't found the answer to your questions in this list, contactez-nous